Shipping policy

Shipping Policy

At VELOCANTA, we’re committed to delivering your order quickly, securely, and with full transparency. Here’s how we handle shipping:

Processing Time

  • Orders are processed within 1 business day.

  • Orders placed after 4 PM, or on weekends/bank holidays, will begin processing the next business day.

  • You’ll receive a confirmation email with tracking details as soon as your order has been dispatched.

UK Shipping

  • All orders ship from our UK location via a Tracked 24 Courier.

  • Free UK shipping is available on orders over £75.

  • Standard UK shipping: £1.99.

  • Delivery time: 1-2 working days after dispatch.

  • A signature may be required upon delivery for higher-value orders.

European & International Shipping

  • International shipping is available to selected countries including the United States.
    Delivery times typically range from 5–8 business days.
    International customers are responsible for any import duties or local taxes.

  • If you are based in the EU and are interested in purchasing, please contact us at charlie@velocanta.co.uk and we’ll be happy to discuss options.

Missed Deliveries & Incorrect Addresses

  • Please double-check your shipping details carefully at checkout.

  • If a parcel is returned to us due to an incorrect or incomplete address, we may need to recharge shipping fees to resend the order.

  • VELOCANTA cannot accept responsibility for delays caused by couriers, customs checks, or other factors beyond our control.

Need Help?

For any questions about your order or delivery, please reach out:
charlie@velocanta.co.uk 

We’re always here to help.