Refund policy

UK Returns & Refunds

We stand behind every VELOCANTA product with our 100-Day Money Back Guarantee. If you're not completely happy with your purchase for any reason, you have 100 days from the date of delivery to request a return - no questions asked.

How To Return

Simply email us at support@velocanta.co.uk and we'll arrange everything. We'll provide a prepaid return label - return postage is covered by us, always.

Items must be returned in their original packaging. We ask that products are unused and in resalable condition.

Please do not send items back without contacting us first - returns sent without prior authorisation may not be accepted.

Damages & Issues

Please inspect your order on arrival. If your item arrives damaged, defective, or incorrect - contact us immediately at support@velocanta.co.uk. We'll make it right, no fuss.

Exchanges

Want a different colour or model? No problem. Contact us at support@velocanta.co.uk and we'll sort an exchange directly - no need to place a new order.

Refunds

Once we receive your return, we'll process your refund within 5 business days to your original payment method. If you haven't received your refund within 10 business days of our confirmation, please contact us at support@velocanta.co.uk.

2-Year Warranty

Every VELOCANTA product is covered by our 2-year manufacturer's warranty against defects in materials and workmanship. If something goes wrong - we'll repair or replace it. Contact support@velocanta.co.uk with your order details and we'll sort it within 24 hours.

International Orders

We currently ship within the United Kingdom only. If you're based outside the UK and interested in purchasing, email support@velocanta.co.uk and we'll see what we can do.