Shipping Policy

At VELOCANTA, we’re committed to delivering your order quickly, securely, and with full transparency. Here’s how we handle shipping:

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Processing Time

• Orders are processed within 1 business day.

• Orders placed after 4 PM, or on weekends/bank holidays, will begin processing the next business day.

• You’ll receive a confirmation email with tracking details as soon as your order has been dispatched.

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UK Shipping

• All orders ship from our UK location via a Tracked 24 Courier.

• Free UK shipping is available on orders over £75.

• Standard UK shipping: £1.99.

• Delivery time: 1-2 working days after dispatch.

• A signature may be required upon delivery for higher-value orders.

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European & International Shipping

• International shipping is available to selected countries including the United States.
  Delivery times typically range from 5–8 business days.
  International customers are responsible for any import duties or local taxes.

• If you are based in the EU and are interested in purchasing, please contact us at charlie@velocanta.co.uk and we’ll be happy to discuss options.

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Missed Deliveries & Incorrect Addresses

• Please double-check your shipping details carefully at checkout.

• If a parcel is returned to us due to an incorrect or incomplete address, we may need to recharge shipping fees to resend the order.

• VELOCANTA cannot accept responsibility for delays caused by couriers, customs checks, or other factors beyond our control.

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Need Help?

For any questions about your order or delivery, please reach out:
charlie@velocanta.co.uk 

We’re always here to help.